Refunds & Returns

FABULLA PTY LTD trading as VODAi Bidets (ABN 75 654 664 874)
Contact: support@vodai.com.au
Applies to products bought from VODAi Bidets in Australia.

Related: Warranty Terms & Conditions · Shipping · Check fit

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies those rights. Our change of mind returns are in addition to those rights and don’t limit them.

1. Faulty, not as described or not fit for purpose

We accept returns, and provide a refund, repair or replacement, when a product:

  • is faulty or not of acceptable quality;
  • is not as described; or
  • is not fit for a purpose you told us about, or that we said it was fit for.

This applies to every product we sell, whether or not it has been opened, used or installed.

2. Change of mind: Z1 and B5 seats

If you change your mind about a Z1 or B5 bidet seat, you can return it within 30 days of delivery, as long as it’s unopened.

Unopened means the carton has never been opened and every part is still inside.

Once the carton has been opened, change of mind returns aren’t available for that seat. Not sure which seat suits your toilet? See Check fit, or email support@vodai.com.au before you open the carton.

How to return an unopened seat

  1. Email support@vodai.com.au with your order number within 30 days of delivery.
  2. We’ll reply with next steps. Please wait for our reply before you send anything.
  3. Post the seat in its unopened carton by Australia Post parcel to VODAi Bidets, PO Box 6033, Alexandria NSW 2015. You pay the return postage. The seat is your responsibility until it reaches us, so we suggest a tracked service.
  4. When it arrives and we’ve confirmed it’s unopened, we refund the price you paid for the seat to your original payment method, with no fee or deduction. Timing after we process the refund depends on your bank or card provider.

Change of mind doesn’t limit your rights under the Australian Consumer Law. If your seat is faulty, not as described or not fit for purpose, section 1 applies instead, whether or not the carton has been opened.

3. Cancel before dispatch: all products

You can cancel a Z1, B5 or P80s order for a full refund, at any time before dispatch. Email support@vodai.com.au with your order number and we’ll confirm the cancellation and refund you to your original payment method.

Change of mind returns aren’t available for the P80s once it has been dispatched. This doesn’t affect your rights under the Australian Consumer Law. If your P80s is faulty, not as described or not fit for purpose, section 1 applies.

4. How to start a return for a fault

Email support@vodai.com.au with:

  • your order number or proof of purchase;
  • the model (Z1, B5 or P80s) and serial number, if you have it;
  • what’s wrong and when it started; and
  • photos or a short video, if it’s safe to take them.

We’ll reply with next steps before you send anything. If your product is faulty, we’ll arrange the return and cover the reasonable cost of sending it back to us.

5. What we’ll do

If the problem is a major failure, you can choose a refund or a replacement, and you may also be entitled to compensation for other reasonably foreseeable loss.

If the problem isn’t a major failure, we’ll repair or replace the product within a reasonable time. If we don’t, you can ask for a refund or replacement.

Refunds go to your original payment method. Timing after we process the refund depends on your bank or card provider.

6. Wrong item or damaged in transit

If we send the wrong product, or it arrives damaged, email support@vodai.com.au with photos and your order number as soon as you reasonably can. If it’s a major problem, you choose a replacement or a refund. If it’s minor, we may repair or replace it. Either way, you won’t be out of pocket for our error or for transit damage we’re responsible for.

7. Installed products

Change of mind returns aren’t available for an installed product, because its carton has been opened. Installing a product doesn’t remove your rights under the Australian Consumer Law. If an installed product is faulty, contact us and we’ll work through the remedy with you.

If a licensed plumber installed your product and you have a problem with the workmanship, contact the plumber first, as they give their own workmanship warranty. You can also email support@vodai.com.au and we’ll help you reach them. Product faults are handled under our warranty and the Australian Consumer Law.

8. Our warranty

Our three-year product warranty, from the date of purchase, is in addition to your rights under the Australian Consumer Law. See the Warranty Terms & Conditions. A warranty claim is for a fault. Change of mind returns under section 2 are separate and only cover unopened Z1 and B5 seats.